Monday, April 29, 2013

Troubleshooting Steps For Fixing Video Issues In Live Messenger

 Windows Live Messenger is an instant messaging application from Microsoft that allows for establishing an effortless communication with their friends and family. The easy-to-use interface and excellent tools lets you chat, share photos and engage in video calling. Windows Live Messenger generates specific error codes and messages that let users know what exactly the problem is and what causes the same. One common problem that users face is with the video connection. This problem can easily be fixed by using the following Microsoft Help instructions.

Basic troubleshooting steps

  • In order to establish a smooth chat session or video call, you need a faithful internet connection. Audio and video calling requires broadband internet connectivity. Check if there is a problem with your internet connection.
  • Sometimes, it could be a faulty webcam that is causing the problem. Ensure that it is connected properly and if it is able to capture images well. Try a different application that supports video chatting such as Facebook. Check whether you are able to use the video chat service. If the problems still persists, uninstall and reinstall the webcam using the installation software.
  • Launch Windows Live Messenger. Press “Alt” key and select “Tools” menu. From “Tools” menu choose the option “Audio and Video Setup”. This will bring up a wizard and follow the onscreen instructions to configure the webcam once again.

Try blocking Quality of Service (QoS) packets

  • Click on “Start” menu and type “Network and Sharing” into the Search field.
  • When the list appears, click the link for "Network and Sharing Center".
  • Choose "Manage Network Connections".
  • A connection icon will be displayed with a status showing as “Connected”. Right-click on it and choose “Properties” from the popup menu.
  • When you get the Properties window, unmark the checkbox for "QoS Packet Scheduler". Click “OK”.
Try uninstalling related third-party programs
  • You may remove unwanted third-party applications associated with Live Messenger from Control panel.
  • Click on “Start” menu and type “appwiz.cpl” into the Search box.
  • This will open the Control Panel.
  • Locate the third-party applications associated with Messenger and select it. Now click “Uninstall” to remove it from your computer. Repeat this for each third-party applications installed on your computer.
  • Restart your computer and launch Messenger. Check if the video is working well.
If you still have problems with the video, avail assistance from Microsoft Help and Support Center who will help you to fix your problem.

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